I want you to feel confident ordering from Uniquely Yours by Heather. Please review the following information before making a purchase.
Ready-Made Items
Unused ready-made items may be returned within 14 days of delivery.
To qualify for a return, the item must be:
• Unworn, unused and unwashed
• In its original condition
• Free from stains, odors, pet hair or damage
• Returned with any original packaging when applicable
• Accompanied by proof of purchase
Please contact me before sending an item back. Returns sent without prior approval may not be accepted.
Custom and Personalized Items
Custom and personalized products are created specifically for you and cannot be returned or exchanged because of:
• A change of mind
• An incorrect size selected by the customer
• Incorrect names, dates or wording approved by the customer
• Minor color differences between a screen and the finished product
Custom items may qualify for correction or replacement if they arrive damaged or an error was made by Uniquely Yours by Heather.
Design Approval
Please carefully review your design proof before approving it. Approval confirms that the spelling, names, dates, colors, placement and other details are correct.
Changes requested after approval may delay the order or require an additional charge.
Incorrect or Damaged Orders
If your order arrives damaged or I made a mistake, please contact me as soon as possible and include:
• Your name and order number
• A description of the problem
• Clear photos of the item
• Photos of the packaging if the item was damaged during shipping
If the mistake was made by Uniquely Yours by Heather, I will work with you to correct the issue at no additional cost. You will not be responsible for return shipping caused by my error.
Return Shipping
Customers are responsible for return-shipping costs on approved ready-made returns or exchanges that are not caused by an error from Uniquely Yours by Heather.
Original shipping charges are not refundable unless the return is required because of my mistake.
Refunds
Returned items will be inspected after they are received. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Exchanges
Exchanges for eligible ready-made items depend on current availability. If the requested replacement is unavailable, another eligible item or a refund may be offered.
Order Cancellations
Please contact me immediately if you need to cancel an order. A custom order cannot be canceled after the design has been approved or production has begun.
Questions or Concerns
If you experience a problem with your order, please contact me before submitting a return. I will do my best to make the situation right while following the policies above.