Please review the following shipping and delivery information before placing your order with Uniquely Yours by Heather.
Processing Time
Custom orders have a standard turnaround time of 7–14 business days after full payment and final design approval have been received.
Business days do not include weekends or holidays. Large, detailed, event or bulk orders may require additional time. Any extended timeline will be discussed before your order is finalized.
Turnaround time refers to the time needed to create your order. It does not include the time your package spends in transit after it has been shipped.
Shipping Charges
Shipping is not included in product prices unless the individual listing states otherwise. Applicable shipping charges will be added to your order.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Address
Please carefully review your shipping address before completing your purchase. Uniquely Yours by Heather is not responsible for delays or returned packages caused by an incomplete or incorrect address provided by the customer.
If you notice an address error, please contact me immediately. An address cannot be changed after the package has been shipped.
Tracking
Tracking information will be provided when available. Please allow time for the carrier to scan and update the package after receiving it.
Carrier Delays
Once a package has been transferred to the shipping carrier, delivery timing is outside the control of Uniquely Yours by Heather. Weather, holidays and carrier service interruptions may cause delays.
If your tracking has not updated or your package appears delayed, please contact the shipping carrier first. I will also provide any available shipment information needed to help with the inquiry.
Damaged Packages
If your order arrives damaged, please contact me as soon as possible. Include clear photographs of:
• The damaged item
• The shipping box or envelope
• The packaging materials
• The shipping label
Please keep the item and all packaging until the issue has been reviewed.
Lost or Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Allow a short period in case the carrier marked it delivered early.
- Contact the shipping carrier using the tracking number.
- Contact Uniquely Yours by Heather if additional shipment information is needed.
Returned Packages
If a package is returned because of an incorrect address, failed delivery or refusal, the customer may be responsible for any additional shipping charge required to send it again.
Rush Orders
Rush service is not guaranteed. Please contact me before ordering if you need an item by a specific date. If the request can be accepted, any additional rush or expedited-shipping charge will be discussed before payment.
Questions
If you have questions about shipping or need help with an existing order, please use the Contact Us page and include your name and order number.